Returns & Exchange

Return and Exchange Conditions

Customer satisfaction is our priority. Your return and exchange requests are evaluated under the conditions below.

Return Period

For stock products, you can request a return within 5 days of delivery. The product must be unused, unwashed, with tags attached and in its original packaging.

Exchange

You can request a size or colour exchange provided the product is unused. Exchange is provided with a suitable product subject to stock.

Custom-Made Products

Products prepared specially for a person or organization (custom-made, logo-printed, name-embroidered) are excluded from return and exchange except for production defects. A sample and approval process is run before production for these.

Defective / Faulty Product

If there is a defect due to production or stitching, the product is examined on arrival and a free exchange or refund is provided. In this case shipping costs are borne by us.

Return Process

For a return or exchange request, first contact us via WhatsApp (+90 533 165 31 32) or phone (+90 212 567 38 13). Once approved, you can send the product to us via the contracted courier.